Office of Strategic Initiatives–Technology
Providing technology services essential to the success of every student.
The Office of Strategic Initiatives (OSI) technology team provides high-quality technology systems and services essential to teaching and learning. The office is committed to excellence in providing technology solutions to support teachers, engage students, and assist in the effective business operations of Montgomery County Public Schools (MCPS).
ANNOUNCEMENTS
Are you a parent or student that needs help resolving a technology issue?
Get help by contacting the Community Support Hotline via email at communitytechsupport@mcpsmd.org. Parents and guardians can also log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish. Check out this support guide to learn more. School staff: Send this flyer to parents and guardians to help them be in the know!
If you are an MCPS employee experiencing an issue with one of our core MCPS systems, log into thenew Help Desk Portal with your username@mcpsmd.org to see if the issue has already been identified. If so, that means that we are aware of a widespread incident and you can then use the page to conveniently monitor status, rather than calling the Help Desk or submitting a ticket. Help Us Help You! (Information required before contacting us)
What is ParentVue?
ParentVue is the parent portal to MCPS’s Synergy Student Information System that is available in seven languages on the web or mobile device. It is a secure way to access information about attendance, classes, grades, report cards, online school enrollment, athletic registration, Synergy mail, My MCPS classroom (Canvas), and much more. Click here for more information.
Do you have suggestions for improving Synergy?
Create a Help Desk ticket and your suggestion will be routed to the appropriate staff for vetting.
Do you or a colleague need access to MCPS business systems?
The User Management Security Access Portal is now open! The portal is specially designed to streamline and facilitate user management security access requests to MCPS’ business systems. This can include, but not limited to, HRIS/PACS, HRO, MCPS Business Hub, DocuWare, PDO, and SFO. Clickhereto learn more. The process for submitting forms is no longer available. To log into the new portal, please use your MCPS login, username@mcpsmd.org, by clickinghere
ABOUT the Office of Technology
ABOUT US
The OSI Technology Team is divided into four departments. To learn more about each department, we invite you to visit:
WHAT WE DO
To support schools and offices we:
- Lead the selection, integration, training, and support of innovative technologies for our stakeholders.
- Manage enterprise-wide technical systems and provide technical assistance.
- Plan, develop, implement, and support quality business solutions.
- Provision instructional and information systems to keep staff, students, and parents connected.
FREQUENTLY REQUESTED
Policies
- Responsible Technology Use (IGTRA)
- Student Data Privacy (FERPA)
- Protecting Students Online (CIPA)
- Personal Mobile Devices (COGRA)
CONTACT US
Office of Strategic Initiatives Technology
850 Hungerford Drive, Room 147
Rockville, MD 20850
Phone: 240-740-2900
Fax: 301-279-3096