Parent Resources
Click the links below to access information about that topic:
ParentVUE | Zoom | Parent Support | Chromebooks |
Annual Notice for Directory Information and Student Privacy
Eligible students and parents/guardians may indicate the student does not want to be recorded during virtual classroom sessions by using their ParentVUE accounts to access MCPS Form 281- 13, Annual Notice for Directory Information and Student Privacy and selecting the box that states: “Do not include my student’s image and voice in the recording of virtual lessons for future viewing by students in the same class.” MCPS Form 281-13, Annual Notice for Directory Information and Student Privacy is also available on the MCPS website. A report generated from Synergy will be provided to teachers that identifies students who do not want to be recorded during virtual classroom sessions.
ParentVue
This school year, Synergy ParentVUE will replace the Parent Portal as the primary home-to-school communication vehicle for schools to share information regarding grades, attendance, scheduling, and more.
To login into ParentVUE visit md-mcps-psv.edupoint.com/. If you have already set up your ParentVUE but are missing one or more of your children click here to submit your information.
- ParentVUE one shop document
- Parents_Guardians - Getting Started with ParentVUE.pdf
- ParentVUE Account Activation Support Guide_ Email (1).pdf
- Activación de la cuenta de ParentVUE desde el mensaje de correo electrónico
- ParentVUE Account Activation Support Guide_ Mailer.pdf
- Activación de la cuenta de ParentVUE
- ParentVue Slideshow
- Parent Webinar Series Recordings
- MCPSTV en Español YouTube channel
- Parent Webinar Series Document
Zoom
Parent Support
- MCPS Parent News and Annoucements
- MCPS guide to supporting your child/children for Virtual Learning
- Students Account and Access Help
Chromebooks tips
How to split their computer screen to view 2 pages at once.
Chromebooks Parent Support
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How to troubleshoot account or hardware issues encountered during online learning:
If a student has a Lenovo touchscreen Chromebook and it is not working properly, MCPS has arranged for Chromebook support. They will try to repair the problem. If not, they will exchange the Chromebook.
- Phone Support: 240-740-7020 Monday through Friday between 7:00 a.m. and 8:00 p.m.
- Email your questions to communitytechsupport@mcpsmd.org
- Go to 45 West Gude Drive in Rockville between 9:00 a.m. and 4:00 p.m. Monday to Friday
At 45 West Gude drive, parents pull in the driveway, turn left, park and walk towards the front of the building. Stand in a socially distanced line and wait for assistance.
Damaged/Broken Chromebooks
Students and families are financially responsible for intentional or accidental damage of any Chromebook loaned to the student. Please take the Chromebook to 45 West Gude Drive and explain what happened.
Chromebook Damage Financial Responsibility
Charges for damage.
No exchanges at Burnt Mills Elementary
MCPS set up the site at 45 West Gude Drive so that there is a technician available to parents Monday through Friday. We are not exchanging Lenovo Chromebooks at Burnt Mills as we are not supposed to collect non-working Chromebooks, per MCPS. Thank you for your understanding.